Skip to content
Write review For Business
  • Login

Contact MediaFire Customer Service

MediaFire Phone Numbers and Emails

Customer Service Number:

  • (832) 482-4628
Call customer service
Send Message

MediaFire Emails:

Report Fraud
privacy@mediafire.com
Privacy Inquiries
Is this your business?

How to Contact MediaFire?

Most Popular Number:

(832) 482-4628
Total calls: 167 Issues resolved: 2 Last call: Jun 24, 2025
author avatar
PissedConsumer Reporter

MediaFire is a well-known file hosting and cloud storage provider. There are many ways to contact the MediaFire customer service team or request assistance for various problems. The MediaFire phone number is 1-832-482-4628. It is the only MediaFire number listed as their customer contact number. MediaFire advises searching for alternative avenues for support for general questions or issues, including its online resources and support system, which can often help with many general problems.

MediaFire customer service does not include a general customer service email address to which users can reach their support team. However, they have provided specific email addresses for issues that may seem like fraudulent activities and privacy concerns. If you feel something is fraudulent, contact them using the MediaFire email abuse@mediafire.com. Moreover, anything related to privacy can be sent to privacy@mediafire.com. The MediaFire emails are specific and are not for general customer support questions.

The MediaFire corporate office is at 4747 Research Forest Dr. Ste 180-265, The Woodlands, Texas 77381-4902, US. Other MediaFire locations include 6606 FM 1488 #148-322, Magnolia, Texas 77354, US; and 19241 David Memorial Dr., #170, Shenandoah, Texas 77385, US. All these are just their official MediaFire office addresses and would not be recommended as the means of reaching the company for technical support, mainly because the organization encourages online interfaces and support websites.

The MediaFire website is a helpful resource for online support. Its support page is accessible, and the user can look up a well-organized, categorized FAQ to troubleshoot common issues independently. If help is needed, MediaFire also has a ticket submission system. To submit a ticket, one must give his first and last name, email address, and detailed issue description.
Topics that users can select from include questions about the MediaFire website, download help, questions regarding the mobile application, DMCA requests, breaches of the terms of service, general questions, account access issues, and concerns for premium subscriptions. Once the ticket is filled out, users must confirm that they have submitted it by completing a CAPTCHA and clicking the "Submit Ticket" button. These ensure inquiries are channeled to the right teams and resolved quickly.
For those needing help, MediaFire's knowledge base provides tips and tricks on using their services, including file management, using the MediaFire app for Android and iOS, billing, and subscription-related issues. Submitting a ticket through the MediaFire website is one of the easiest ways to receive assistance from their knowledgeable customer support representatives, especially for account-related queries.

MediaFire Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MediaFire Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call MediaFire is 8324824628.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • People call MediaFire mainly because of activation/ cancellation, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

MediaFire Website:

MediaFire Help Center:

Corporate Office Address:

MediaFire, LLC
4747 Research Forest Dr. Ste 180-265
The Woodlands, Texas 77381-4902
United States

Other Info (opening hours):

Locations:

6606 FM 1488 #148-322,

Magnolia,

Texas 77354


19241 David Memorial Dr., #170,

Shenandoah,

Texas 77385, US

More contact details

MediaFire Rating Based on 17 Reviews

Rating details

1.2
more details
Exchange, Refund and Cancellation Policy
Value for money
Website
Diversity of Products or Services

Rating stats

Rating trend

Summary of MediaFire Customer Service Calls

167 TOTAL
CALLS
00:00 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MediaFire?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel my subscription”
  • “To cancel media fyre”

Payments and Charges Question:

  • “Credit my card bc I got tricked by your business tactics! Cancel that subscription”
  • “Payment”
  • “Fraud”

Account Question:

  • “Received email that I signed up and my account charged and I didn't authorize”
  • “Account info”
  • “Sign up failed, twice. I need help activating”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Enrollment error”
  • “Wrongful purchase”
  • “Problem with a file”

Request for Information Question:

  • “Find out what service you provide to me.”
  • “Mail discussion not finished”
  • “Information about the app”

Staff Question:

  • “This service is set up with Hulu I put my credit information in I was charged $39.99 I would like my money back”
  • “Customer service”

Website/ Application Question:

  • “Download not started”
  • “Installation of trapcode in after effects”

Other Question:

  • “Blackmail with nude images”
  • “Pago”
  • “To cancle”

Compare MediaFire Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Vimeo
stars-rating-fill
1.4 out of 5
Write a review
Do you have something to say about MediaFire? What happened? What can we help you with?
Submit review Don't show this popup